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Computing and IT

The Computing Team and IT facilities at Exeter are here to enable you to get the best out of your time in College. We pride ourselves on providing an excellent support service to students so please contact us if you have any problems.

Any ideas on how to improve services are welcomed too, please send any feedback to computing.manager@exeter.ox.ac.uk.

Contents

Facilities and Services

Support

Frequently Asked Questions

Facilities and Services

About

As a Collegiate University, IT is a mixture of College, University and Departmental Systems. While every effort is made to reduce the complexity there are still some overlaps.

The Computing Department is the first point of contact for any issues you have, but we only have control over the College based systems.

The University provides access to the centralised systems such as:

  • Identity and authentication services (Single Sign-On)
  • Email (Nexus 365)
  • WebLearn
  • Internet connectivity.

College IT provides:

  • The infrastructure to enable you to access University systems
  • Computing & printing facilities
  • College systems.

Single Sign-On (SSO)

This is the most important account you will use. The SSO account provides access to University systems such as email and is created automatically once the University receives your signed contract.

Your username and an activation code will be sent by email to the address held by the University. If you have not provided a working email address, the information will be sent via internal mail to Exeter College.

Please see the IT Services website for more information about the SSO account.

Email

The University email system is provided by Microsoft Office 365 and is often referred to as Nexus or Nexus 365.  Your email account will be generated on creation of your University Card and is accessed using your SSO account.

Your email address will normally be in the format of: firstname.surname@exeter.ox.ac.uk.

You can access your email via a web browser or by adding the account to your preferred email client. Please see the IT Services website for more information about University email.

Weblearn

Weblearn is a virtual learning environment platform which has been developed and supported by the University. Lecture slides, reading lists and other information about your course can often be found on your subject’s page there.

College Facilities

As well as access to the University systems, Exeter College also provides the following services for students to use:

Internet Access

Wireless Internet Access is available throughout the College grounds. The preferred connection method is the Eduroam Wireless Network.

Eduroam

Eduroam is a worldwide system that academic institutions can sign up to. Using Eduroam will enable you to have internet access in all University of Oxford buildings, as well as other institutions worldwide.

To connect to Eduroam you will need to:

  1. Activate your Oxford SSO account
  2. Create an Eduroam/Remote Access Account.

Detailed instructions on setting up your Remote Access Account and configuring Eduroam for your specific device can be found in this document: Eduroam Connection Guide

Printing, Photocopying and Scanning

All students can print, copy and scan using the Kyocera Multi-Function devices. There are 8 printers available to use in the following locations:

  • Turl Street Lodge (Mono/Colour A4/A3)
  • Turl Street Balsdon Computer Room (Mono/Colour A4/A3)
  • Turl Street Library (Mono/Colour A4/A3)
  • JCR Computer Room (Mono/Colour A4)
  • MCR Computer Room (Mono/Colour A4)
  • Cohen Quad Dakota Café (Mono/Colour A4)
  • Cohen Quad Upper Learning Commons (Mono/Colour A4)
  • Exeter House Computer Room (Mono/Colour A4)

To print to any of these devices from a College PC, select ‘Follow Me Print’ as your printer. Your print job will be held in a queue for 24 hours and can be released by logging into any of the devices listed above using your University Card. Posters with more detailed instructions can be found by each device.

You can also print from your personal devices using our email to print service. Using your Exeter College email account, attach the documents you want to print to a new email and send it to one of the following addresses:

Mono, Single-Sided: print.mono@exeter.ox.ac.uk
Colour, Single-Sided: print.colour@exeter.ox.ac.uk
Mono, Duplex: print.mono.duplex@exeter.ox.ac.uk
Colour, Duplex: print.colour.duplex@exeter.ox.ac.uk

You will receive a confirmation email when your print job has been received. Print jobs will be held in a queue for up to 24 hours and can be released from any of the devices listed above. Please note this service will only work using an @exeter.ox.ac.uk email address.

Print Costs

Printing is a paid for service and each student has £7.50/term credit. Once your free credit has expired all further costs are charged to your battels.

A4 Mono / Page A4 Col / Page A3 Mono/ Page A3 Col/ Page
5p 7.5p 10p 14p

There is a 25% discount for duplex printing.

Computer Rooms

Exeter College has a number of dedicated student computer rooms equipped with high specification all-in-one PCs.

The rooms can be found in the following locations:

  • Turl Street Balsdon Computer Room  – All students 24hr access
  • Turl Street JCR – Undergraduate use only
  • Turl Street MCR – Graduate use only
  • Cohen Quad Dakota Café – All students 24hr access
  • Exeter House Accommodation Block – Iffley Road residents.

All students can use these machines and store data on the College file servers. To log onto the PCs you will need to enter your SSO username followed by @OX.AC.UK (e.g. exet1234@OX.AC.UK). Please note this is case sensitive.

Support

Contact Details

The Exeter College Computing Team prides itself on offering a first class support service to our students. Our contact details are below:

  • Email: it-servicedesk@exeter.ox.ac.uk
  • Twitter: @ExeterCollegeIT
  • In Person:
    • Turl Street Computing Office – NE Basement, next to the Balsdon Computer Room (Opening Hours: 9am – 5pm Mon – Thurs, 9am – 4pm Fri)
    • Cohen Quad Computing Office – Basement, next to the Laundry Room (By appointment)
  • Emergency Out of Hours’ Hotline: (01865 2) 12345

The out of hours’ hotline is a manned service external to the University. They have limited access to University systems but may be able to help with any general PC problems.

We often make service announcements and give advice on how to protect yourself online via the Exeter College IT Twitter account.

While the Exeter College Computing Team are your primary point of contact for assistance, support is also available via the IT Services Service Desk. The IT Services website also contains lots of useful information, including a Getting Started with IT page.

Hardware Problems

While we cannot repair your hardware we can help to identify the problem and advise on repair. We can also refer you to local repair centres, including Mac Simple who will give Exeter students a 10% discount.

In the event that you have a hardware problem we can also help with loan equipment while your own PC is being repaired.

Security

Staying safe online is very important, not only in terms of virus prevention, but also to protect your identity and personal data. Phishing email scams and ransomware are increasingly common.

The University’s Information Security Team have lots of good advice on their website about securing your accounts, devices and data. Visit the Information Security website for more information.

It is also very important to take regular backups of your data to ensure it is safe in the event of a hardware failure or software corruption. If you require further information on how to secure your data, then please contact us.

Software

As a member of the University of Oxford you are entitled to the following software:

Anti-Virus

If you don’t have any up to date anti-virus software on your computer the University provides a free copy of Sophos Anti-Virus.

Office 365

Your SSO account will allow you to install a free copy of Microsoft Office on up to 5 personally-owned PCs and Macs, plus 5 mobile devices. It also includes 5TB of OneDrive storage.

Virtual Private Network

Free Cisco AnyConnect VPN software is available if you need remote access from a personal computer to the University Network. This will enable you to access internal websites that are restricted by IP address and not SSO accounts. Other Departments may also run their own VPNs to access Departmental systems.

Rules & Regulations

While using Exeter or University IT systems you are obliged to follow the rules, regulations and acceptable use policy of the College. This policy can be viewed here.

Internet Access

Please view the Jisc website for the full Acceptable Use Policy.

Acceptable use consists of:

  • Use for academic purposes
  • Reasonable private use.

Unacceptable use consists of, but is not limited to:

  • Streaming or downloading via peer-to-peer systems, or any other method of obtaining illegal material
  • Use for any illegal purpose
  • Use for any commercial enterprises
  • Creation or transmission of any material containing obscene, offensive or indecent material.

Copyright infringements can be detected, reported and will invoke a fine.

Use of Computer Rooms

The Computer Rooms are shared spaces, so users are reminded to respect others working in the environment, and to leave the rooms as they would expect to find them.

Frequently Asked Questions

Q: What is my login for the Exeter College computers and printers?

A: This is your SSO username and password, but the username must be followed by @OX.AC.UK (e.g. exet1234@OX.AC.UK). Please note this is case sensitive.


Q: I have forgotten my University Single-Sign On (SSO) account password?

A: You can reset your password by visiting the Webauth website and selecting option C ‘Reset a forgotten password’. To complete the process, you will need to answer the security question you set when activating your SSO account.


Q: I have forgotten my Remote Access (Eduroam WiFi/VPN) password?

A: You can reset your Remote Access password by visiting the Self-Registration website. Login with your SSO account and you will see an option for ‘Change a Remote Access (Eduroam WiFi/VPN) account password’. You will need to allow 15 minutes for any password change to take effect.


Q: How do I access my University emails?

A:  You can access your emails via the Nexus website, email client software such as Outlook, or smartphones and tablets.


Q: How do I add my University emails to my email client?

A: This will differ depending on your client but the IT Services website has instructions for adding your University email account to a number of popular email clients.


Q: How do I add my University emails to my smartphone or tablet?

A: This will differ depending on your email client but the IT Services website has instructions for adding your University email account to Apple and Android devices.


Q: How do I connect to the internet?

A: The Eduroam wireless network is the primary method of connecting to the internet within College. Please see the Internet Access section of this page for instructions on using Eduroam.


Q: Can I use a wired internet connection?

A: Wireless is the primary method of accessing the internet in College but if your studies require the reliability of a wired connection please email the Computing Department at it-servicedesk@exeter.ox.ac.uk with your request. Please be aware that a wired connection is not possible in all locations.


Q: How do I print to the College printers?

A: Please see the Printing, Photocopying and Scanning section of this page for instructions.


Q: Can I use my own printer in College?

A: Yes, though you will only be able to connect to your printer using a USB cable, since wireless printing is not possible via Eduroam. We have a limited supply of USB cables we can give to students who need one.


Q: Do you have a copy of Microsoft Office I can use?

A: A free download of Microsoft Office 365 Pro Plus is available to all University members. More information is available in the Software section of this page.


Q: Do you have any Anti-Virus software I can use?

A:  All students can download a free copy of Sophos Anti-Virus to use on their personal PCs. More information is available in the Software section of this page.


Q: My computer is faulty. Can you repair it?

A: We are happy to look at your computer and diagnose any faults with software or hardware. We are unable to repair hardware faults ourselves but can refer you to a local repair centre.


Q: Do you have a computer I can borrow?

A: We have a limited number of spare laptops that can be borrowed for short periods. Please email the Computing Department at it-servicedesk@exeter.ox.ac.uk with your request.


Q: I have received an email asking me to validate my SSO account details, is this genuine?

A: It’s very likely to be a phishing attempt. Please forward us the email and we will check it for you. Be very careful when following links or downloading attachments from emails asking for personal information. More information is available in the Security section of this page.