Computing and IT


The Computing Team and IT facilities at Exeter are here to enable you to get the best out of your time in College. We pride themselves on providing an excellent support service to students so please contact us if you have any problems.

Any feedback or ideas on how to improve services are welcomed too, and should be sent to: computing.manager@exeter.ox.ac.uk.

Contents

Facilities and Services

Support

Frequently Asked Questions

Facilities and Services

About

As a Collegiate University, IT is a mixture of College, University and Departmental Systems. While every effort is made to reduce the complexity there are still some overlaps.

The Computing Department is the first point of contact for any issues you have, but we only have control over the College based systems.

The University provide access to the centralised systems such as:

  • Identity and Authentication services (Single Sign-On)
  • Email (Nexus)
  • WebLearn
  • Internet Connectivity (JANET).

College IT provides:

  • the infrastructure to enable you to access the University systems
  • Computing/Printing Facilities
  • College/Bursary back office systems.

Single Sign-On (SSO)

This is probably the most important account you will use.  The SSO account provides access to University systems such as email.  Your SSO is generated when you return your signed contract to the University and setup instructions are given with your University Card.

More information about the SSO account is available here.

Email

The University email system is often referred to as Nexus.  Your email account will be generated on creation of your University Card and is accessed by your SSO account.

Your email address will normally be in the format of: firstname.surname@exeter.ox.ac.uk.

You can access your email via a web browser at nexus.ox.ac.uk or by adding the account to your preferred email client.

Weblearn

Weblearn is a virtual learning environment platform which has been developed and supported by the University. Lecture slides, reading lists and other information about your course can often be found on your subject’s page there.

College Facilities

As well as access to the University systems, Exeter College also provides many facilities for students to use. You can access these facilities using your Exeter College Computing account, the details of which will be provided to you at the start of Term.

Internet Access

Wireless Internet Access is available throughout the College grounds.  The preferred connection method is the Eduroam Wireless Network.

Eduroam

Eduroam is a worldwide system that academic institutions can sign up to.  Using Eduroam will enable you to have internet access in all University of Oxford buildings, as well as other institutions worldwide.

To connect to Eduroam you will need to:

  1. Activate your Oxford SSO account
  2. Set a Eduroam/Remote Access Account at register.it.ox.ac.uk.

Detailed instructions on setting up your Remote Access Account and configuring Eduroam for your specific device can be found at the links below:

OWL

OWL is also available for visitors.  Visitors will need to obtain login credentials from the Exeter Porters’ Lodge or via their organising party.

Printing, Photocopying and Scanning

All students can print, copy and scan using the Kyocera Multi-Function devices.  There are 4 printers available to use in the following locations:

  • Turl Street Lodge (Mono/Colour A4/A3)
  • Turl Street Balsdon Computer Room (Mono/Colour A4/A3)
  • Cohen Quad Dakota Café (Mono/Colour A4)
  • Cohen Quad Upper Learning Commons (Mono/Colour A4).

The JCR, MCR and Exeter House computer rooms also have standard A4 laser printers available.

Printing is a paid for service and each student has £7.50/term credit.  Once your free credit has expired all further costs are charged to your battels.

You can print from your own computers via print.exeter.ox.ac.uk. Instructions for this are available here.

Print Costs
A4 Mono / Page A4 Col / Page A3 Mono/ Page A3 Col/ Page
5p 7.5p 10p 14p

There is a 25% discount for duplex printing.

Computer Rooms

Exeter College has a number of dedicated student computer rooms equipped with high specification all-in-one PCs.

The rooms can be found in the following locations:

  • Turl Street Balsdon Computer Room  – All students 24hr access
  • Turl Street JCR – Undergraduate use only
  • Turl Street MCR – Graduate use only
  • Cohen Quad Dakota Café – All students 24hr access
  • Exeter House Accommodation block – Iffley Road residents.

All students can use these machines and store data on the College file servers.  To log-on to the PCs you will need your Exeter College Computing account.

Support

Contact Details

The Exeter College Computing Team prides itself on offering a first class support service to our students. Our contact details are below:

  • Emergency Out of Hours’ Hotline: (01865 2) 12345

The out of hours’ hotline is a manned service external to the University.  They have limited access to University systems but may be able to help with any general PC problems.

The IT Team often make service announcements and give advice on how to protect yourself online via Twitter.

While the Exeter College Computing Team are your primary point of contact for assistance, University IT Services also provide support services, including hardware repairs, at their help centre.

Hardware Problems

While we cannot repair your hardware we can help to identify the problem and advise on repair.  We can also refer you to the IT Services hardware breakdown service.

In the event that you have a hardware problem we can also help with loan equipment while your own PC is being repaired.

University IT Services do provide a hardware repair service, please contact IT services on 01865 212345 or at their website for more information.

Security

Staying safe online is very important, not only in terms of virus prevention, but also to protect your identity and personal data.  Phishing email scams and ransomware are increasingly common.

The University’s Information Security Team have lots of good advice on their website about securing your accounts, devices and data. Visit infosec.ox.ac.uk/want for more information.

It is also very important to take regular backups of your data to ensure it is safe in the event of a hardware failure or software corruption. If you require further information on how to secure your data, then please contact us.

Software

As a member of the University of Oxford you are entitled to have access to the following software:

Anti-Virus

If you don’t have any up to date anti-virus software on your computer you can download a free copy of the software from register.it.ox.ac.uk/self/software.

Office 365

Office 365 gives you the right to install Microsoft Office on up to 5 devices plus 1TB of OneDrive storage.  It is highly recommended that you take this offer up.  You can sign up for this service at ox.ac.onthehub,com.

Virtual Private Network

VPN software is available if you need remote access from a personal computer to the University Network.  This will enable you to access internal websites that are restricted by IP address and not SSO accounts.  Other Departments may also run their own VPNs to access Departmental systems.

Rules & Regulations

While using Exeter or University IT systems you are obliged to follow the rules and regulations for each service.

Exeter College abides by the University rules, a full set can be viewed here.

Internet Access

Please see here for the full terms.

Acceptable use consists of:

  • Use for academic purposes
  • Reasonable private use.

Unacceptable use consists of, but is not limited to:

  • Streaming or downloading via peer-to-peer systems, or any other method of obtaining illegal material
  • Use for any illegal purpose
  • Use for any commercial enterprises
  • Creation or transmission of any material containing obscene, offensive or indecent material.

Copyright infringements can be detected, reported and will invoke a fine.

Use of Computer Rooms

The Computer Rooms are shared spaces, so users are reminded to respect others working in the environment, and to leave the rooms as they would expect to find them.

Frequently Asked Questions

Q: What is my login for the Exeter College computers and printers?

A: This is your Exeter College Computing account. Your username is your surname and the first letter of your forename (e.g. SmithT). Your password will have been provided with the Fresher’s Pack given to you by the College Office.


Q: What should I do if I forget my Exeter College Computing account password?

A: Please email the Computing Department at it-help@exeter.ox.ac.uk requesting a password reset or visit us in our office. We will issue you with a temporary password that can be changed by logging into a College PC.


Q: I have forgotten my University Single-Sign On (SSO) account password?

A: You can reset your password by going here, and selecting option C ‘Reset a forgotten password’. To complete the process, you will need to answer the security question you set when activating your SSO account.


Q: I have forgotten my Remote Access (Eduroam WiFi/VPN) password?

A: You can reset your Remote Access password here.  Log in with your SSO account and you will see an option for ‘Change a Remote Access (Eduroam WiFi/VPN) account password’. You will need to allow 15 minutes for any password change to be take effect.


Q: How do I access my University emails?

A:  You can access your emails via the Nexus website, email client software such as Outlook, or smartphones and tablets.


Q: How do I add my University emails to my email client?

A: Please follow the instructions available here.


Q: How do I add my University emails to my smartphone or tablet?

A: Please follow the instructions available here.


Q: How do I connect to the internet?

A: The Eduroam wireless network is the primary method of connecting to the internet within College. Please see the Internet Access section of this page for instructions on using Eduroam.


Q: Can I use a wired internet connection?

A: Wireless is the primary method of accessing the internet in College but if your studies require the reliability of a wired connection please email the Computing Department at it-help@exeter.ox.ac.uk with your request. Please be aware that a wired connection is not possible in all locations.


Q: How do I print to the College printers?

A: Please see the Printing, Photocopying and Scanning section of this page for instructions.


Q: Can I use my own printer in College?

A: Yes, though you will only be able to connect to your printer using a USB cable, since wireless printing is not possible via Eduroam. We have a limited supply of USB cables we can give to students who need one.


Q: Do you have a copy of Microsoft Office I can use?

A: A free download of Microsoft Office 365 Pro Plus is available to all University members. More information is available in the Software section of this page.


Q: Do you have any Anti-Virus software I can use?

A:  All students can download a free copy of Sophos Anti-Virus to use on their personal PCs. More information is available in the Software section of this page.


Q: My computer is faulty. Can you repair it?

A: We are happy to look at your computer and diagnose any faults with software or hardware. However, we are unable to repair hardware faults ourselves but can refer you to the University’s hardware breakdown service.


Q: Do you have a computer I can borrow?

A: We have a limited number of spare laptops that can be borrowed for short periods. Please email the Computing Department at it-help@exeter.ox.ac.uk with your request.


Q: I have received an email asking me to validate my SSO account details, is this genuine?

A: It’s very likely to be a phishing attempt. Please forward us the email and we will check it for you. Be very careful when following links or downloading attachments from emails asking for personal information. More information is available in the Security section of this page.